Survey How did you hear about our service? Were staff understanding, and able to help? Yes - both No - staff were understanding, but unable to help No - staff weren't fully understanding, but helped Staff weren't understanding, and didn't help. How would you rate the service? (1 being poor, 5 excellent) 5 (excellent) 4 (very good) 3 (okay) 2 (less than okay) 1 (poor) Did BHCA keep you informed of what was happing with your case? Yes No Not sure How would you categorise your hate crime (if other, please specify)? LGBT Race Faith/Religion Disability Homophobic Would you recommend online reporting to others? Yes No Any other comments?